8x8, Inc. Due Diligence

Run due diligence on 8x8, Inc.: check compliance and get alerts when suppliers or ownership change.

United States · owned by Independent (United States) · www.8x8.com · 28 vendors

8x8, Inc. is a US-based cloud communications company that provides an AI-powered platform unifying contact center, unified communications (voice, video, chat), and Communications Platform as a Service (CPaaS) solutions. The company serves businesses globally, enabling them to connect employees and customers through a single integrated platform. Its products include 8x8 Work, 8x8 Contact Center, 8x8 AI Studio, and low-code communications APIs.

Resilience scores

Technology vendors

Services catalogue

4 services in catalogue across 3 categories; runs on 28 sub-vendors.

Insights

Last updated 2026-09-13 · revision 13

28 direct vendors, 250 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Financials

Three-year financials

Financial Resilience Score: 6/10

8x8 demonstrates moderate financial resilience characterized by a clear improving trajectory but constrained by a leveraged balance sheet and stagnant top-line growth. The company has generated consistent positive operating cash flow ($56-79M annually) over the past three years and achieved 19 consecutive quarters of non-GAAP profitability. GAAP results have improved meaningfully, swinging from a $(28)M operating loss in FY2024 to $19M operating income in FY2026, with the first GAAP net profit (+$1.6M) in years achieved in FY2026. The company has actively deleveraged, repaying approximately $303M of term loan principal across FY25-FY26, which has reduced interest expense from $39.8M to $17.8M. However, total debt remains elevated at ~$321M against equity of only $147M and cash of $93M, with debt exceeding 2x equity. Goodwill and intangibles of ~$334M represent over 50% of total assets, creating impairment risk from legacy acquisitions (Fuze, Wavecell, Jitsi). Revenue has been essentially flat over three years (~$715-736M) while competitors grow faster, and GAAP gross margins have compressed from 69.1% to 64.6%. The recurring SaaS revenue model with ~$780M in RPO provides visibility, but Microsoft Teams competition and AI infrastructure cost pressures pose ongoing challenges to the financial profile.

Key strengths: Consistent positive operating cash flow ($56-79M annually), 19 consecutive quarters of non-GAAP profitability, Improving GAAP profitability trajectory (loss to profit), Active deleveraging - $303M term loan paydown over FY25-FY26, Interest expense reduced from $39.8M to $17.8M, Recurring SaaS revenue model with ~$780M RPO, Diversified product platform (UC, CC, CPaaS, AI), Equity rebuilding (+20% YoY in both FY25 and FY26)

Risk factors: Sluggish top-line growth - revenue flat over three years, Gross margin compression from 69.1% to 64.6%, High leverage - total debt ~$321M vs equity of $147M, Goodwill/intangibles >50% of total assets - impairment risk, Microsoft Teams competitive threat in UCaaS market, Historical heavy reliance on stock-based compensation, AI infrastructure cost pressures on margins, Competitors (RingCentral, Zoom, Five9) growing faster

Revenue by product/service

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