Alchemer Due Diligence

Run due diligence on Alchemer: check compliance and get alerts when suppliers change.

United States · www.alchemer.com · 14 vendors

Alchemer provides a flexible platform for collecting, managing, and acting on feedback from customers, employees, and other stakeholders. It offers survey, workflow, and digital experience management software solutions to help organizations gather and analyze feedback for customer experience, market research, and employee engagement. The platform enables businesses to transform data collection into actionable insights, driving customer-centric operations.

Resilience scores

Technology vendors

Services catalogue

4 services in catalogue across 2 categories; runs on 14 sub-vendors.

Insights

Last updated 2026-08-14 · revision 2

14 direct vendors, 183 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

9 in-scope frameworks identified; showing 3.

FERPA — Evidence found

Evidence: https://www.alchemer.com/security/, https://help.alchemer.com/help/hipaa-ferpa, https://www.alchemer.com/industries/education/

ISAE 3000 (source) — No public evidence

Evidence: https://www.alchemer.com/security/, https://www.alchemer.com/legal/

PCI DSS (source) — No public evidence

Evidence: https://www.alchemer.com/security/, https://www.alchemer.com/legal/

Financials

Three-year financials

Financial Resilience Score: 7/10

Alchemer demonstrates solid financial resilience underpinned by KKR's majority ownership since 2022, providing deep capital access for both organic investment and M&A. The company operates a subscription-based enterprise SaaS model, which typically produces high gross margins (industry benchmark 70-80%) and predictable recurring revenue. Its customer base of 11,000+ across 80+ countries and 30+ industries reduces concentration risk, and recognition in the Gartner Magic Quadrant for Voice of the Customer for five consecutive years signals durable market positioning. However, resilience assessment is constrained by the complete absence of publicly disclosed financials — no revenue, EBIT, or equity figures are available since Alchemer is a private U.S. LLC not required to file with the SEC. PE ownership typically brings meaningful leverage on the balance sheet, and interest/debt-service obligations are unknown. The company also faces intense competition from much larger rivals (Qualtrics ~$1.8B revenue, Medallia, SurveyMonkey/Momentive, Sprinklr, Birdeye, Yext) and carries integration risk from two sizable acquisitions (Apptentive 2023, Chatmeter 2025) in under three years. Continued AI investment is required to remain competitive, but the diversified product portfolio and PE sponsor backing support an above-average resilience score.

Key strengths: KKR majority ownership since 2022 provides deep capital access, Diversified customer base: 11,000+ customers across 80+ countries and 30+ verticals, Enterprise recurring SaaS model with typically high gross margins (70-80% industry benchmark), Gartner Magic Quadrant for Voice of the Customer recognition for 5 consecutive years, G2 Leader ranking in Enterprise category (Summer 2026), Broad product portfolio across four pillars (Compass, Collect, Connect, Clarity), Active M&A strategy expanding TAM (Apptentive 2023, Chatmeter 2025)

Risk factors: Intense competition from larger rivals including Qualtrics (~$1.8B revenue), Medallia, SurveyMonkey/Momentive, Sprinklr, Birdeye, and Yext, PE ownership typically brings material leverage and debt-service pressure (undisclosed), Integration risk from two sizable acquisitions (Apptentive, Chatmeter) in under 3 years, AI arms race requires continuous investment to keep pace with Qualtrics AI and Medallia, No public financial disclosure creates opacity for counterparties assessing credit and vendor risk, Third-party revenue estimates ($60-100M range) are unverified

Revenue by geography

Revenue by product/service

Workforce by country

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