Birdie Due Diligence

Run due diligence on Birdie: check compliance and get alerts when suppliers change.

United States · www.birdie.so · 13 vendors

Birdie is a screen recording solution designed for modern support teams. It enables customers to easily record their screens to demonstrate issues, allowing agents to quickly diagnose and resolve problems. The platform also captures technical logs, such as console logs and network activity, to provide comprehensive context for troubleshooting.

Resilience scores

Technology vendors

Services catalogue

4 services in catalogue across 4 categories; runs on 13 sub-vendors.

Insights

Last updated 2026-04-21 · revision 2

13 direct vendors, 191 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

4 in-scope frameworks identified; showing 3.

SOC 2 (source) — Evidence found

Evidence: https://www.birdie.so/security

CCPA — No public evidence

Evidence: https://www.birdie.so/security

ISO 27001 (source) — No public evidence

Financials

Three-year financials

Financial Resilience Score: 4/10

Birdie demonstrates meaningful early-stage commercial traction with 2,500+ support teams using the platform and a recognizable enterprise customer roster including Microsoft, Cisco, Drata, and Basecamp. The freemium-led, product-led growth model lowers customer acquisition costs and the deep native integrations with major helpdesk platforms (Zendesk, Intercom, Freshdesk, Salesforce Service Cloud) create structural switching costs that support retention. The consistent product expansion from a single screen-recording feature to a multi-product support intelligence suite — including CoBrowsing, AI summaries, SAML SSO, and SCIM — signals disciplined execution and a credible upmarket enterprise motion. However, the complete absence of any disclosed financial data makes it impossible to assess burn rate, runway, profitability, or capital structure. The company may be bootstrapped or venture-backed — this is entirely unknown. With only two named co-founders and no published headcount, key-person and operational concentration risk is high. The business is entirely dependent on a single product category, and the prominence of the free tier raises questions about paid conversion rates and actual monetization efficiency. The competitive landscape is a further concern: the screen recording and session replay space includes well-funded or platform-backed competitors such as Loom (acquired by Atlassian), Fullstory, and Hotjar, and native feature replication by incumbent helpdesk vendors (e.g., Zendesk) remains a credible threat. Euro-denominated pricing despite a US HQ designation also introduces FX exposure and potential regulatory complexity. The resilience score of 4 reflects a company with genuine product-market fit signals and a sound growth strategy, but one that is too early-stage, too financially opaque, and too operationally concentrated to be assessed with confidence. The score would improve materially if funding status, revenue scale, and team depth were disclosed.

Key strengths: 2,500+ support teams on platform providing demonstrated top-of-funnel traction, Enterprise-brand customer logos (Microsoft, Cisco, Drata, Basecamp) validating upmarket capability, Freemium product-led growth model reducing customer acquisition cost, Deep helpdesk integrations (Zendesk, Intercom, Freshdesk, Salesforce Service Cloud) creating switching costs, Expanding product surface (CoBrowsing, AI summaries, outbound recording) increasing ARPU potential, No-download architecture reducing adoption friction and supporting viral growth, Dual US/EU data residency enabling access to regulated European markets, Enterprise security features (SAML SSO, SCIM, custom data retention) supporting upmarket motion

Risk factors: Complete financial opacity — no revenue, EBIT, equity, or funding data publicly available, Unknown burn rate and runway; funding status (bootstrapped vs. venture-backed) undisclosed, Extreme key-person risk with only two named co-founders and no disclosed team or headcount, Single-product category concentration with no disclosed diversification, Large free-tier user base may suppress revenue; paid conversion rate unknown, Competitive pressure from Loom (Atlassian), Fullstory, Hotjar, and potential native replication by helpdesk incumbents, Euro-denominated pricing despite US HQ creating FX exposure and regulatory complexity, Very early stage (~2–3 years under Birdie brand) with limited operating history

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