CivicPlus Due Diligence

Run due diligence on CivicPlus: check compliance and get alerts when suppliers change.

United States · www.civicplus.com · 22 vendors

CivicPlus is a software platform that provides integrated technology solutions for local governments and municipalities. The company aims to boost efficiency, enhance resident satisfaction, and streamline operations through various tools like website development, mass notifications, and citizen request management.

Resilience scores

Technology vendors

Services catalogue

4 services in catalogue across 2 categories; runs on 22 sub-vendors.

Insights

Last updated 2026-08-14 · revision 2

22 direct vendors, 239 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

12 in-scope frameworks identified; showing 3.

FOIA — Evidence found

Evidence: https://www.civicplus.com/nextrequest-public-records-software/, https://www.civicplus.com/social-media-archiving/, https://www.civicplus.com/clerk/, https://www.civicplus.com/

GDPR (source) — No public evidence

Evidence: https://www.civicplus.com/security/, https://www.civicplus.com/about-us/, https://www.civicplus.help/legal-center/docs/civicplus-privacy-policy

FedRAMP — No public evidence

Evidence: https://www.civicplus.com/state-government/, https://marketplace.fedramp.gov/products, https://www.civicplus.com/security/

Financials

Three-year financials

Financial Resilience Score: 7/10

CivicPlus demonstrates strong qualitative financial resilience despite the lack of publicly disclosed financial statements. As a private SaaS company serving 13,000+ local-government customers in North America, it benefits from highly recurring subscription revenue, 98% customer retention, and 96% support satisfaction. The local-government end market is notably sticky due to long procurement cycles, training costs, and integration complexity, producing predictable multi-year revenue streams. Customer concentration risk is low, spread across thousands of small-to-mid-sized municipalities, school districts, and special districts. The company has a diversified product suite built through ~15 acquisitions spanning websites, agenda/meeting management, mass notification, 311 CRM, codification, permitting, and compliance products. Backed by private-equity firm BV Investment Partners since 2021, CivicPlus has balance-sheet flexibility for continued M&A and AI product investment. Public-sector IT demand is recession-resilient, and many products (records, accessibility, mass notification) are compliance-mandatory. However, PE ownership plus roll-up strategy implies meaningful leverage and opaque interest costs, integration risk from rapid acquisitions is material (as evidenced by the 2024 Monsido divestiture), and public transparency is limited, capping the resilience score below top-tier.

Key strengths: Highly recurring SaaS subscription revenue with 98% customer retention, 13,000+ diversified local-government customer base with low concentration risk, Sticky end market due to procurement cycles and switching costs, Broad cross-sold product suite from ~15 acquisitions, Backed by private-equity sponsor BV Investment Partners, Recession-resilient public-sector IT spending, Compliance-driven mandatory product categories, Consistent Inc. 5000 honoree implying sustained double-digit growth

Risk factors: Leverage risk typical of PE-owned rollups with opaque debt/interest costs, Integration and rebranding risk across multiple acquired brands, Public-sector budget cycles lagging economic downturns, Cybersecurity/compliance exposure as critical infrastructure vendor, Limited financial transparency as a private company, Portfolio rationalization risk (e.g., 2024 Monsido divestiture)

Revenue by geography

Revenue by product/service

Workforce by country

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