DocuSign, Inc. Due Diligence

Run due diligence on DocuSign, Inc.: check incident history and compliance and get alerts when suppliers change.

United States · www.docusign.com · 42 vendors

DocuSign is a technology company that provides electronic signature and digital transaction management services. The company's platform allows users to send, sign, and manage documents electronically, eliminating the need for physical paperwork. DocuSign's services are used by individuals and businesses of all sizes to streamline their agreement processes.

Resilience scores

Disruption prediction

DocuSign, Inc.: 3 critical incidents expected in the next three months, based on its recorded incident history.

Forecast estimates are rounded up to whole numbers.

No active incident reported (StatusGator, as of 2026-11-09 23:45 UTC)

19 of DocuSign, Inc.'s 42 vendors have incident tracking.

Technology vendors

Services catalogue

8 services in catalogue across 3 categories; runs on 42 sub-vendors.

Insights

Last updated 2026-09-13 · revision 11

42 direct vendors, 287 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

13 in-scope frameworks identified; showing 3.

GDPR (source) — Evidence found

Evidence: https://www.docusign.com/trust/privacy/binding-corporate-rules, https://www.docusign.com/trust/compliance/certifications, https://www.docusign.com/trust/privacy, https://eidas.ec.europa.eu/efda/tl-browser/#/screen/tl/FR, https://www.docusign.com/trust

CSA STAR — Evidence found

Evidence: https://www.docusign.com/trust/compliance/certifications, https://cloudsecurityalliance.org/star/registry/docusign-inc, https://www.docusign.com/trust

HIPAA (source) — Evidence found

Evidence: https://www.docusign.com/solutions/industries/healthcare, https://www.docusign.com/trust/compliance/certifications, https://www.docusign.com/trust, https://partners.docusign.com/s/partner-profile/aNQ1W0000004CJZWA2/usdm-life-sciences

Financials

Three-year financials

Financial Resilience Score: 8/10

DocuSign demonstrates strong financial resilience anchored by a highly recurring subscription revenue model (approximately 97-98% of revenue), which provides excellent visibility and predictability. The company has successfully transitioned from GAAP operating losses in FY2023 to positive operating income in FY2024 and FY2025, driven by cost discipline, workforce restructuring, and reduced share-based compensation as a percentage of revenue. Non-GAAP operating margins have expanded into the high-20s to around 30% range. The balance sheet is robust with a net cash position where cash and short-term investments comfortably exceed convertible debt, providing significant financial flexibility. Free cash flow generation has been consistent and strong, exceeding $800M annually in FY2024 and FY2025, enabling substantial share buybacks (authorizations over $1.0B) and self-funding of R&D investments. However, resilience is tempered by meaningful revenue growth deceleration from 19% in FY2023 to high single digits in FY2025, as the eSignature category matures. Dollar Net Retention Rate has declined from over 120% in FY2022 to around 100%, indicating slowing expansion within existing customers. The strategic pivot to Intelligent Agreement Management (IAM) carries execution risk, and competitive pressure from Adobe, Microsoft, and Dropbox Sign creates ongoing pricing challenges.

Key strengths: 97-98% recurring subscription revenue provides high visibility, Strong free cash flow generation (~$800M+ annually), Net cash position with cash exceeding convertible debt, Market leadership in eSignature with 1.7M+ customers, 95% of Fortune 500 as customers, Non-GAAP operating margins around 30%, Transition from GAAP operating losses to positive operating income

Risk factors: Revenue growth deceleration from 19% to high single digits, Dollar Net Retention Rate declined from >120% to ~100%, Competitive pressure from Adobe, Microsoft, Dropbox Sign, IAM platform product transition execution risk, Stock-based compensation dilutes shareholders significantly, Lengthening enterprise sales cycles due to macro conditions, Maturing eSignature category limits organic growth

Revenue by geography

Revenue by product/service

Signed-in users can see whether their own company is exposed to this vendor's disruption, plus the full sub-vendor list and country breakdowns, every in-scope compliance framework plus gaps and next steps, and alerts when any of it changes.

View the full interactive report