First Due

United States · www.firstdue.com · 32 vendors

Resilience scores

Technology vendors

Services catalogue

12 services in catalogue across 3 categories; runs on 32 sub-vendors.

Insights

Last updated 2026-08-16 · revision 1

32 direct vendors, 288 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 9/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

First Due exhibits very high migration readiness, primarily driven by its highly modern and cloud-native SaaS architecture, which is already deployed on FedRAMP-authorized cloud infrastructure. This existing cloud adoption and adherence to stringent compliance frameworks like FedRAMP and SOC 2 Type 2 mean that the foundational elements for a smooth migration are already in place, and the company possesses the necessary controls and processes. The use of REST APIs ensures strong data interoperability, facilitating integration during any migration efforts. The absence of specified data residency requirements also simplifies potential migration scenarios. The 'Total Vendors: 0' data point, if taken literally, suggests minimal direct vendor lock-in, which would be a significant advantage for migration flexibility. However, the 'Total Services: 44' implies external dependencies, and the 'Vendor Lock-in Risk: Unknown' remains the most significant potential challenge, as hidden lock-ins could complicate migration efforts. The lack of financial data also prevents an assessment of the company's ability to fund a major migration initiative.

Compliance

10 in-scope frameworks identified; showing 3.

NFIRS — Compliant

NFIRS compliance is a core feature of First Due's fire documentation module, explicitly referenced throughout the product documentation and federal page. Risk is Low as this is a fundamental product requirement for fire agency customers. Non-compliance would make the product unusable for the primary customer base.

Evidence: https://www.firstdue.com/products/neris, https://www.firstdue.com/fd-federal

NEMSIS — Compliant

NEMSIS v3.4 compliance is explicitly stated on the First Due ePCR product page and federal page. This is a US national standard for EMS data collection and reporting. Risk is Low as compliance is confirmed and is a core product feature. Non-compliance would prevent EMS agencies from using the product for state reporting.

Evidence: https://www.firstdue.com/products/epcr, https://www.firstdue.com/fd-federal, https://www.firstdue.com/fd-stateems

FedRAMP — Compliant

First Due has explicitly confirmed FedRAMP Authorization through the Joint Authorization Board (JAB) — the highest level of FedRAMP authorization. This is publicly documented on their federal page. Risk is Low because the authorization is confirmed, active, and represents the most rigorous US federal cloud security assessment. The JAB authorization means NIST SP 800-53 security controls have been independently assessed and authorized for federal use.

Evidence: https://www.firstdue.com/fd-federal

Financials

Financial Resilience Score: 7/10

First Due appears to be a financially resilient, rapidly growing private SaaS company, though the absence of public financial disclosures limits definitive assessment. The company benefits from a recurring revenue SaaS model serving public-sector customers (fire departments, EMS agencies, state/federal bureaus), which typically deliver sticky, low-churn multi-year contracts with creditworthy government buyers. Backing from two well-regarded growth equity firms—Serent Capital (2023 majority investment) and TCV (2021)—signals validated business fundamentals and provides access to capital for continued product development and potential M&A. Operational scale indicators are strong: 2,800+ agencies, 300,000+ users, and three consecutive years (2022-2024) as the #1 Fire & EMS Software Company on the Inc. 5000, which requires demonstrated multi-year revenue growth. Marquee customers including FDNY, LA-area agencies, Seattle FD, Fairfax County, CAL FIRE, and Charlotte FD support strong reference selling and reliable accounts receivable. FedRAMP authorization and NERIS compliance position the company well for regulatory tailwinds. Key risks include the lack of financial transparency as a private LLC (no visibility into profitability, cash burn, or leverage), likely PE-driven leveraged capital structure, vertical concentration in public-safety agencies subject to municipal budget cycles, and intense competition from larger players like ESO Solutions, ImageTrend (Central Square), and Vector Solutions. Execution risk from rapid expansion into EMS, law enforcement, industrial safety, and Canadian markets also warrants monitoring.

Key strengths: Recurring SaaS revenue model with sticky public-sector customers, Backing from Serent Capital (2023) and TCV (2021) growth equity firms, Broad 17+ module product suite enabling cross-sell, Marquee customer base including FDNY, CAL FIRE, Seattle FD, FedRAMP authorization and NERIS/NEMSIS compliance, Three consecutive Inc. 5000 #1 rankings in Fire & EMS Software (2022-2024), 2,800+ agencies and 300,000+ users demonstrating scale

Risk factors: No financial transparency as private LLC—unknown profitability, cash burn, leverage, Likely leveraged capital structure typical of PE-backed SaaS buyouts, Vertical concentration in public-safety agencies tied to municipal/state/federal budget cycles, Intense competition from larger PE-backed rivals (ESO, ImageTrend/Central Square, Vector Solutions), Integration/execution risk from rapid expansion into EMS, law enforcement, industrial, and Canada, Long gov-tech implementation cycles compressing cash conversion

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