Fluido

Finland · www.fluidogroup.com · 23 vendors

Fluido is a leading Salesforce consulting partner in Europe, providing consulting, development, integration, and training services for the Salesforce platform. The company helps clients digitalize their businesses and create outstanding customer experiences. Fluido operates as an independent part of Infosys Group.

Resilience scores

Technology vendors

Services catalogue

2 services in catalogue across 2 categories; runs on 23 sub-vendors.

Insights

Last updated 2026-08-15 · revision 1

23 direct vendors, 226 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 4/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

Fluido exhibits a medium level of migration readiness. A significant strength is its deeply cloud-native technology stack, almost entirely built upon the Salesforce platform. This inherently positions the company with modern infrastructure and practices, including the adoption of SAFe and DevOps, which are conducive to agile transformations and system movements. Furthermore, Fluido's core business involves providing extensive Salesforce implementation and integration services, indicating a high level of internal expertise and capability for migrations *within* the Salesforce ecosystem or *to* the Salesforce platform. However, this very specialization creates a substantial challenge for general migration readiness: extreme platform lock-in to Salesforce. While beneficial for Salesforce-centric operations, this deep integration and expertise concentration would make a migration *away* from the Salesforce ecosystem exceptionally complex, costly, and time-consuming, directly contradicting the 'minimal lock-in' characteristic of high readiness. The assessment is also hampered by a lack of specific data regarding regulatory environment, data residency requirements, and financial stability, which are critical factors influencing the feasibility and scope of any major migration effort. The 'Vendor lock-in risk' for external vendors is unknown, and the contradictory 'Total Vendors: 0' alongside other vendor data makes it difficult to assess broader vendor diversity beyond the dominant Salesforce relationship.

Compliance

8 in-scope frameworks identified; showing 3.

Salesforce Partner Program Compliance Requirements — Compliant

Fluido is a Salesforce Summit (formerly Platinum) Consulting Partner and Trailhead Academy Authorized Training Provider — the highest tier in Salesforce's partner ecosystem. Maintaining this status requires ongoing compliance with Salesforce's Partner Program Agreement, security requirements, and customer satisfaction standards. Fluido's 4.9/5.0 CSAT score and 1,100+ completed projects demonstrate sustained compliance with Salesforce partner requirements. Risk is Low as Fluido's active Summit Partner status is publicly verified.

Evidence: https://www.fluidogroup.com/about-us/, https://www.fluidogroup.com/, https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N30000001gF9jEAE

SOC 2 (source) — Assessment Required

Fluido is a cloud services consulting and implementation partner that manages Salesforce environments, CRM data, and cloud integrations for 300+ enterprise clients. As a service organization that processes client data through cloud platforms, SOC 2 compliance is highly relevant and increasingly demanded by enterprise clients as a contractual requirement. The risk is Medium because: (1) Fluido's clients are large European enterprises that typically require SOC 2 Type II reports from their technology service providers; (2) Absence of SOC 2 certification could represent a competitive disadvantage and potential contractual non-compliance with client agreements; (3) As a subsidiary of Infosys (a publicly listed global IT company), there may be group-level SOC 2 or equivalent assurance frameworks that partially cover Fluido's operations, but this is unconfirmed.

Evidence: https://www.fluidogroup.com/about-us/, https://www.fluidogroup.com/salesforce-expertise/salesforce-services/, https://www.aicpa-cima.com/resources/landing/soc-2-reporting-on-an-examination-of-controls-at-a-service-organization-relevant-to-security-availability-processing-integrity-confidentiality-or-privacy

Finnish Act on Information Management in Public Administration — Assessment Required

As a Finnish-headquartered IT services company, Fluido may be subject to Finnish national cybersecurity and information management legislation, particularly if it serves Finnish public sector clients (government, municipalities, public universities). Aalto University is listed as a Fluido client, which is a Finnish public university — this may trigger obligations under Finnish public sector information management law. Risk is Low because these obligations are primarily on the public sector clients rather than their IT service providers, though contractual obligations may flow down.

Evidence: https://www.fluidogroup.com/reference/salesforce-transforms-the-academic-experience-at-aalto-university/, https://www.traficom.fi/en/communications/cybersecurity/nis2-directive, https://www.finlex.fi/en/laki/kaannokset/2019/en20190906

Financials

Financial Resilience Score: 8/10

Fluido Oy benefits significantly from being a wholly-owned subsidiary of Infosys (acquired in October 2018 for up to EUR 65 million). This parent-company backing effectively eliminates solvency risk at the subsidiary level, providing access to global liquidity, offshore delivery capacity, and cross-selling opportunities into Infosys' enterprise client base. Fluido's position as a Salesforce Summit-tier partner since 2010, combined with Trailhead Academy authorization and a self-reported CSAT of 4.9/5.0, positions it strongly in the growing CRM/Cloud/AI services market. The company has a broad Nordic and European footprint spanning 11 offices across 9 countries, with blue-chip customer references including Valmet, Fazer, Aalto University, London School of Economics, and Nemko. Growth from ~370 employees at acquisition (2018) to 500+ by 2025 demonstrates sustained organic expansion. However, key risks include near-total dependency on the Salesforce ecosystem, intense competition from Accenture, Deloitte, Capgemini, and IBM in the Nordic Salesforce services market, high salary inflation for certified talent, and macroeconomic softness in Nordic IT spending during 2023-2024. Transfer pricing within the Infosys group may also distort standalone Finnish P&L results.

Key strengths: Backed by Infosys (global parent) - negligible solvency risk, Salesforce Summit-tier partner since 2010 with deep specialization, Trailhead Academy Authorized Training Provider, High customer satisfaction (4.9/5.0 CSAT), Broad Nordic and European footprint (11 offices, 9 countries), Blue-chip enterprise customer base (Valmet, Fazer, Aalto, LSE, Nemko), AI/Agentforce positioning aligned with Salesforce platform expansion, Slovakia nearshore delivery hub supports margin optimization

Risk factors: Single-vendor dependency on Salesforce ecosystem, Intense competition from Accenture, Deloitte, Capgemini, IBM, People-driven cost base with high salary inflation for Salesforce talent, Utilization and attrition risks typical of consulting model, Transfer pricing distortion of standalone Finnish entity results, Macroeconomic softness in Nordic IT spending 2023-2024

Revenue by product/service

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