Karla ApS Due Diligence

Run due diligence on Karla ApS: check compliance and get alerts when suppliers or ownership change.

Denmark · owned by Straact Holding Aps (Denmark) · getkarla.ai · 16 vendors

Karla ApS is a Danish AI software company that provides AI agents for customer service and business automation, including chat, search, and inbox management solutions. The company enables businesses to automate customer support, optimize knowledge delivery, and manage email workflows through a centralized AI platform. Headquartered in Copenhagen, Karla serves 300+ customers and integrates with tools such as Shopify, Zendesk, Intercom, and Gorgias.

Resilience scores

Technology vendors

Services catalogue

2 services in catalogue across 2 categories; runs on 16 sub-vendors.

Insights

Last updated 2026-09-13 · revision 3

16 direct vendors, 214 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Financials

Three-year financials

Financial Resilience Score: 4/10

Karla ApS is a young Danish SaaS company (incorporated around 2022, CVR 43786911) operating in the AI customer-service agent space. The company shows meaningful early commercial traction with a claimed 300+ customers including recognizable Danish mid-market brands (Flügger Group, Sunset Boulevard, Jensen's, Shark Gaming, Bakken), and it operates a recurring SaaS revenue model with subscription tiers starting at €150/month, which implies predictable MRR. Its multi-product platform (AI Chat, AI Search, AI Inbox), broad integration ecosystem, and strong compliance posture (EU hosting, TLS, ISAE-3000, DPA) support the resilience case. However, actual financial statements (revenue, EBIT, equity) could not be retrieved from datacvr.virk.dk in this research session, so quantitative resilience cannot be verified. As a small ApS filing under class B, disclosure is limited. Being venture-stage with SMB-oriented price points, EBIT is very likely negative and the company likely relies on external equity funding for runway. Heavy Danish/Nordic customer concentration, dependency on third-party LLMs (GPT-based), and competition from well-capitalized global players (Intercom Fin, Zendesk AI, Ada, Decagon, Sierra) further constrain the resilience score. A moderate-low score reflects promising traction offset by unverified financials, youth of the company, and structural early-stage risks.

Key strengths: 300+ customers with recognizable Danish mid-market brands, Recurring SaaS revenue model with published subscription tiers (€150–€209/month), Multi-product platform (Chat, Search, Inbox) enabling upsell, Strong compliance posture (EU hosting, TLS, ISAE-3000, DPA), Broad integration ecosystem (Shopify, Zendesk, Intercom, Gorgias, Atlassian, Gmail, Outlook, Messenger)

Risk factors: Small ApS with limited financial disclosure and unverified runway/burn, Heavy Danish/Nordic customer concentration limiting geographic diversification, LLM dependency risk (GPT-based) exposing company to OpenAI pricing/policy changes, Highly competitive market with better-capitalized global players (Intercom Fin, Zendesk AI, Ada, Decagon, Sierra), SMB-oriented pricing ceiling limiting ACVs, Young company (~3 years old) with limited historical equity build-up

Revenue by product/service

Signed-in users can see whether their own company is exposed to this vendor's disruption, plus the full sub-vendor list and country breakdowns, every in-scope compliance framework plus gaps and next steps, and alerts when any of it changes.

View the full interactive report