GoTo Group, Inc. Due Diligence

Run due diligence on GoTo Group, Inc.: check compliance and get alerts when suppliers change.

United States · www.goto.com · 36 vendors

GoTo Technologies USA, Inc. is a software as a service (SaaS) company that provides cloud-based solutions for remote work, IT support, and unified communications. Its offerings include products for online meetings, screen sharing, secure remote access, and IT management. The company aims to simplify IT management and communications for businesses of all sizes.

Resilience scores

Technology vendors

Services catalogue

10 services in catalogue across 5 categories; runs on 36 sub-vendors.

Insights

Last updated 2026-08-16 · revision 2

36 direct vendors, 272 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

10 in-scope frameworks identified; showing 3.

SOC 2 (source) — Evidence found

Evidence: https://www.goto.com/trust, https://www.goto.com/trust/security

FCC Regulations — No public evidence

Evidence: https://www.goto.com/connect/business-phone-system, https://www.fcc.gov/consumers/guides/voip-and-911-service

ISAE 3000 (source) — No public evidence

Evidence: https://www.goto.com/trust

Financials

Three-year financials

Financial Resilience Score: 4/10

GoTo Group operates a recurring subscription SaaS model with typically high gross margins (70-80%), a diversified customer base of over 800,000 customers across 190+ countries, and well-known brands including GoToMeeting, GoToWebinar, and Rescue. The company benefits from sponsor backing by Francisco Partners and Elliott Management, providing access to capital and restructuring expertise. Adjusted EBITDA has been estimated at approximately $400-500 million historically per rating agency commentary. However, the company faces significant financial resilience challenges. Rating agencies have repeatedly flagged high leverage with over $2 billion of secured debt and mid-to-high single-digit debt/EBITDA ratios. In 2024, GoTo executed a distressed debt exchange/uptier transaction that S&P treated as a selective default event, signaling material stress in the capital structure. Revenue has been declining modestly since the take-private, and the company faces intense competitive pressure from Microsoft Teams, Zoom, RingCentral, and others in its core UCaaS and meetings markets. Additional risks include the 2024 separation of LastPass (removing a recognized cybersecurity brand), the reputational damage from LastPass's 2022 security breaches, multiple rounds of layoffs in 2022-2023, and limited transparency due to private ownership. Combined, these factors point to a stressed but sponsor-supported credit profile.

Key strengths: Recurring SaaS subscription revenue with high gross margins (70-80%), Diversified customer base of 800,000+ customers across 190+ countries, Two distinct product pillars: GoTo Connect (UCaaS) and LogMeIn (IT management), Well-known brands (GoToMeeting, GoToWebinar, Rescue), Sponsor backing from Francisco Partners and Elliott Management, Adjusted EBITDA estimated at ~$400M annually

Risk factors: High financial leverage with over $2 billion of secured debt, 2024 distressed debt exchange treated as selective default by S&P, Declining revenue trend post take-private, Intense competition from Microsoft Teams, Zoom, RingCentral, 8x8, Dialpad, LastPass separation in 2024 removed cybersecurity brand from portfolio, LastPass 2022 security breaches damaged brand equity, Multiple rounds of layoffs in 2022 and 2023, Limited transparency due to private ownership, FX exposure from international customer base, Thin free cash flow coverage flagged by rating agencies

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