Intermedia.net, Inc. Due Diligence

Run due diligence on Intermedia.net, Inc.: check compliance and get alerts when suppliers change.

United States · www.intermedia.com · 20 vendors

Intermedia.net, Inc. is a global provider of intelligent cloud communications, collaboration, and customer engagement solutions. The company offers a comprehensive portfolio of integrated services, including voice, video conferencing, chat, business email, and contact center, delivered through a single, secure platform. It serves over 150,000 businesses and more than 7,500 channel partners worldwide.

Resilience scores

Technology vendors

Services catalogue

6 services in catalogue across 4 categories; runs on 20 sub-vendors.

Insights

Last updated 2026-08-16 · revision 7

20 direct vendors, 194 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

12 in-scope frameworks identified; showing 3.

CPRA — Evidence found

Evidence: https://www.intermedia.com/intermedia-privacy-policy

CSA STAR — Evidence found

Evidence: https://www.intermedia.com/security-compliance, https://cloudsecurityalliance.org/star/registry/intermedia-cloud-communications/services/intermedia-cloud-communications/

SOX — Evidence found

Evidence: https://www.intermedia.com/security-compliance, https://www.intermedia.com/solutions/financial-services, https://www.intermedia.com/products/intermedia-archiving

Financials

Three-year financials

Financial Resilience Score: 6/10

Intermedia.net exhibits moderate financial resilience driven by a recurring subscription revenue model typical of UCaaS providers, which offers strong revenue visibility and healthy gross margins. The company benefits from a diversified product portfolio spanning UCaaS, CCaaS, email/Microsoft 365, security, archiving, and AI, reducing single-product dependency. Strategic backing from Madison Dearborn Partners (majority owner since 2017) and NEC Corporation (minority stake since 2020) provides both capital access and global distribution leverage, particularly through NEC's installed base of on-premises PBX customers transitioning to cloud. However, the company operates in a highly competitive UCaaS/CCaaS market dominated by well-capitalized players like Microsoft Teams, RingCentral, Zoom, and 8x8, creating significant pricing pressure. Microsoft Teams' bundling within Microsoft 365 represents a structural threat. As a privately held, PE-owned entity, Intermedia likely carries leveraged loans that expose it to higher debt-service costs in the current interest-rate environment. The complete absence of public financial disclosure limits external assessment of leverage, profitability, and liquidity, which is a resilience concern for creditors and counterparties.

Key strengths: Recurring subscription revenue model with strong revenue visibility, Diversified product suite across UCaaS, CCaaS, email, security, and AI, Strategic partnership and minority investment from NEC Corporation (2020), PE backing from Madison Dearborn Partners providing capital discipline, Large channel network of ~7,500 partners diversifying revenue risk, ~150,000 business customers globally, Nine consecutive J.D. Power certifications for technical support

Risk factors: Intense competition from Microsoft Teams, RingCentral, Zoom, 8x8, and others, Microsoft Teams bundled in Microsoft 365 poses structural threat, Private-company disclosure opacity on debt and profitability, Reliance on Microsoft ecosystem for hosted Exchange/365 reselling, UCaaS market consolidation risk, Interest-rate sensitivity due to likely leveraged PE capital structure, Uncertain status of historical Russia/Eastern Europe engineering footprint

Revenue by geography

Revenue by product/service

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