Lime Technologies Sweden AB

Sweden · owned by Independent (Sweden) · www.lime-technologies.com · 15 vendors

Lime Technologies Sweden AB is a Swedish CRM software and services company that develops and delivers solutions to help businesses manage and improve their customer journeys. Their product portfolio includes Lime CRM, Lime Go, Lime Connect, and Lime Intenz, covering sales, marketing automation, customer messaging, and change management consulting. Listed on Nasdaq Stockholm, the company serves over 1 million users across Europe with offices in Sweden, Germany, Denmark, Finland, Norway, the Netherlands, and Poland.

Resilience scores

Disruption prediction

Lime Technologies Sweden AB has an estimated 11% probability of disruption in the next 6 months.

4 of Lime Technologies Sweden AB's 15 vendors monitored for disruptions.

Technology vendors

Services catalogue

8 services in catalogue across 4 categories; runs on 15 sub-vendors.

Insights

Last updated 2026-08-16 · revision 3

15 direct vendors, 187 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 8/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

Lime Technologies exhibits a high level of migration readiness, primarily driven by its modern, cloud-native architecture. Extensive use of Amazon Web Services (AWS) for its core products and offering Cloud SaaS solutions suggests a flexible and potentially modular infrastructure, which significantly eases migration efforts. The presence of 'REST API / Open API' further supports integration and data portability. The company's strong financial position, marked by consistent revenue growth and recurring revenue, indicates ample capacity to fund and execute complex migration projects. Robust compliance frameworks, including ISO 27001, SOC 2 Type 2, and GDPR adherence, mean that established processes and controls are in place for managing data, security, and operational changes during a migration. Modern identity management supporting OpenID Connect, Azure AD, Okta, Auth0, and SCIM also provides flexibility. However, there are notable challenges and unknowns. The 'Vendor Lock-in Risk' is unassessed, which is a significant factor; high lock-in could complicate and increase the cost of migration. Data residency requirements, primarily within the EU with options for local hosting, necessitate careful planning to ensure continued compliance during any migration. The 'Total Services: 15' suggests a potentially complex ecosystem of integrations that would require thorough mapping and management during a migration. While implied by AWS usage, the explicit mention of containerization or microservices is absent, meaning the exact architectural flexibility for granular migration is not fully clear.

Compliance

7 in-scope frameworks identified; showing 3.

ISO 27001 (source) — Compliant

Lime Technologies has obtained ISO/IEC 27001 certification, as evidenced by the Trust Center which lists both the ISO/IEC 27001 certificate and the ISO/IEC 27001 Statement of Applicability (SoA) as compliance documents, with Bureau Veritas Group listed as the trusted auditor/reviewer. ISO 27001 is the international standard for information security management systems (ISMS). Risk is Low because: (1) the certification is confirmed by a reputable third-party auditor (Bureau Veritas Group); (2) the SoA demonstrates a systematic approach to control selection; (3) ISO 27001 requires annual surveillance audits and triennial recertification, providing ongoing assurance; (4) the certification directly supports GDPR Article 32 (security of processing) and NIS2 Article 21 (security measures) compliance.

Evidence: https://trust.lime-technologies.com, https://trust.lime-technologies.com/?itemUid=1fed9faa-4a87-427c-9a95-96b4d6bf66b7&source=click, https://trust.lime-technologies.com/?itemUid=0a063934-f750-4e5e-bb22-a1db7ba4ceb4&source=click

ISAE 3000 (source) — Assessment Required

ISAE 3000 is an international assurance standard used for non-financial assurance engagements, including sustainability reporting, data privacy attestations, and controls reporting (e.g., ISAE 3402 for service organizations, analogous to SOC 1). As a SaaS CRM provider listed on Nasdaq Stockholm, Lime Technologies may face ISAE 3000/3402 requirements from: (1) enterprise customers in regulated industries (financial services, insurance) requiring assurance over Lime's controls affecting their financial reporting; (2) sustainability reporting obligations under the EU Corporate Sustainability Reporting Directive (CSRD) for listed companies. Risk is Low because: Lime is not a financial institution, audit firm, or assurance provider; ISAE 3000 is not a mandatory regulatory requirement for CRM software companies; and the company's ISO 27001 certification provides overlapping assurance. However, as a Nasdaq Stockholm-listed company, CSRD-related ISAE 3000 sustainability assurance may become relevant.

Evidence: https://trust.lime-technologies.com, https://investors.lime-technologies.com/en/about-lime/sustainability/

EU AI Act (source) — Assessment Required

The EU AI Act entered into force in August 2024 with phased applicability (prohibited AI systems: February 2025; high-risk AI systems: August 2026; general-purpose AI: August 2025). Lime Technologies has explicitly integrated AI capabilities into its products: Lime CRM AI includes 'AI Agents' that autonomously sort cases, rank opportunities, and qualify leads; an 'AI Assist' copilot for summaries, translations, and recommendations; and AI-powered customer service automation (Lime Connect) claiming to automate up to 90% of customer requests. The company also published a 'Risk Assessment for AI Agents in Lime CRM' in its Trust Center. Risk is Medium because: (1) AI agents that make autonomous decisions affecting individuals (lead qualification, case prioritization) may require conformity assessment under the EU AI Act; (2) as both an AI system developer and deployer, Lime has obligations under Articles 16 and 26; (3) the company's proactive risk assessment publication suggests awareness but formal compliance status is unconfirmed; (4) enforcement begins in 2025-2026, creating near-term compliance urgency.

Evidence: https://trust.lime-technologies.com, https://www.lime-technologies.com/en/artificial-intelligence-and-efficiency/, https://www.lime-technologies.com/en/products/lime-crm/ai/, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32024R1689

Financials

Three-year financials

Financial Resilience Score: 8/10

Lime Technologies demonstrates strong financial resilience underpinned by a high share of recurring SaaS revenue (68% of net sales, covering 83% of operating expenses), consistent profitability with ~25% EBITA and ~20% EBIT margins over three years, and robust cash conversion at 128% of EBIT. The balance sheet is conservative with net debt/EBITDA of 0.6x at YE2025, well within the 2.5x covenant, and bank borrowings were reduced from SEK 205M to SEK 145M during 2025. Customer concentration risk is very low with the top 10 customers representing only 6.7% of net revenue across a diversified base of 7,500+ customers spanning multiple verticals (Utility, Real Estate, Wholesale, Membership). The 25-year track record shows 18% average annual growth and 25% average EBITA margins, giving the company a proven ability to weather cycles. Offsetting these strengths, growth has decelerated materially in 2025 (organic growth 7% vs. former 18% target), the consulting business (Expert Services) declined 2%, and the company is navigating a CEO transition following the departure of a 20-year veteran. A cybersecurity incident at Lime Sportadmin in January 2025 resulted in a SEK 6M penalty and reputational impact. Overall, the combination of low leverage, high recurring revenue, and strong cash generation supports a resilience score of 8.

Key strengths: 68% recurring revenue share, covering 83% of operating expenses, Consistent ~25% EBITA margin and ~20% EBIT margin over three years, Net debt/EBITDA of 0.6x, well below 2.5x covenant, Operating cash flow of SEK 187M (128% conversion of EBIT), Very low customer concentration (top 10 = 6.7% of revenue), 25-year track record of 18% average annual growth, Diversified vertical exposure (Utility, Real Estate, Wholesale, Membership)

Risk factors: Growth deceleration from 19% (2024) to 8% (2025); organic growth fell to 7%, Expert Services (consulting) revenue declined 2% in 2025, January 2025 cyberattack on Lime Sportadmin resulted in SEK 6M IMY penalty, CEO transition after 20 years of leadership continuity, Underperformance in Lime Go, Lime Connect and Lime Sportadmin units, FX exposure to NOK and EUR, Variable-rate debt linked to STIBOR, Competitive pressure from Salesforce, SuperOffice, Microsoft Dynamics and AI-native startups

Revenue by geography

Revenue by product/service

Workforce by country

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