LogMeIn, Inc. Due Diligence

Run due diligence on LogMeIn, Inc.: check compliance and get alerts when suppliers change.

United States · www.logmeininc.com · 29 vendors

LogMeIn, Inc. is a provider of cloud-based software solutions that offer remote access, remote support, and collaboration tools. The company's products are designed to enable secure connectivity, IT management, and customer engagement for businesses and individuals.

Resilience scores

Technology vendors

Services catalogue

3 services in catalogue across 3 categories; runs on 29 sub-vendors.

Insights

Last updated 2026-08-01 · revision 2

29 direct vendors, 253 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

9 in-scope frameworks identified; showing 3.

CPRA — Evidence found

Evidence: https://www.logmein.com/legal/privacy, https://www.logmein.com/trust

NIS2 (source) — No public evidence

Evidence: https://www.logmein.com/trust/security, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32022L2555

GDPR (source) — Evidence found

Evidence: https://www.logmein.com/trust, https://www.logmein.com/legal/privacy, https://www.logmein.com/legal/terms-and-conditions, https://www.logmein.com/trust/gdpr

Financials

Three-year financials

Financial Resilience Score: 7/10

LogMeIn demonstrated solid financial resilience during its final years as a public company, underpinned by a highly recurring SaaS revenue model with over 90% subscription revenue, providing strong visibility and predictable cash flow. The company generated over $300M in annual free cash flow in 2018-2019 with non-GAAP operating margins in the 35-37% range, though GAAP operating income was near breakeven due to heavy amortization of intangibles from the Citrix GoTo merger. Its broad product portfolio across UCC, Identity & Access, and Customer Engagement, combined with a diversified customer base of over 2 million SMB customers with no single customer exceeding 10% of revenue, minimized concentration risk. However, resilience was weakened by growth deceleration from ~17.6% in 2018 to ~4.7% in 2019, primarily due to GoToMeeting churn and pricing pressure amid intense competition from Zoom, Microsoft Teams, and Cisco Webex. The balance sheet carried high goodwill and intangibles from acquisitions, presenting impairment risk. Following the 2020 take-private transaction by Francisco Partners and Elliott, the entity took on substantial leverage, earning B-/B3 credit ratings, and later suffered a major reputational blow from the 2022 LastPass security breach.

Key strengths: Recurring SaaS revenue model (>90% subscription), Strong free cash flow (~$300M+ annually in 2018-2019), Non-GAAP operating margins of 35-37%, Diversified customer base of 2M+ SMBs with no concentration, Broad product portfolio across three business units, Global brand strength in remote access, password management, and web conferencing

Risk factors: Intense competition from Zoom, Microsoft Teams, Cisco Webex, Okta, Zendesk, Growth deceleration from 17.6% to 4.7% between 2018 and 2019, Heavy reliance on GoTo product family (~50% of revenue) with maturing web conferencing, High goodwill and intangibles creating impairment risk, Post-2020 leveraged capital structure with B-/B3 credit ratings, LastPass security breach (2022) damaging a key sub-brand, GAAP operating losses due to acquisition-related amortization

Revenue by geography

Revenue by product/service

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