LogRocket Due Diligence

Run due diligence on LogRocket: check compliance and get alerts when suppliers change.

United States · logrocket.com · 9 vendors

LogRocket is a technology company that provides a platform combining session replay, product analytics, and error tracking. It empowers software teams to understand user behavior, identify issues, and optimize digital experiences across web and mobile applications. The company aims to help developers and product managers build better digital products by providing complete visibility into user experience.

Resilience scores

Technology vendors

Services catalogue

3 services in catalogue across 3 categories; runs on 9 sub-vendors.

Insights

Last updated 2026-05-21 · revision 1

9 direct vendors, 182 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

3 in-scope frameworks identified; showing 3.

GDPR (source) — Evidence found

Evidence: https://logrocket.com/privacy, https://docs.logrocket.com/docs/security, https://docs.logrocket.com/docs/gdpr

SOC 2 (source) — Evidence found

Evidence: https://docs.logrocket.com/docs/security

ISO 27001 (source) — No public evidence

Financials

Three-year financials

Financial Resilience Score: 6/10

LogRocket is a venture-backed private SaaS company with no public financial disclosures, making independent verification of its financial resilience impossible. However, qualitative indicators suggest a reasonably healthy mid-stage SaaS business. The company has raised $55M+ cumulatively from Tier 1 VCs including Matrix Partners and Battery Ventures, providing typical late-Series-B/Series-C runway. Its customer base of 3,000+ includes notable enterprise logos such as 7-Eleven, Blue Cross Blue Shield of Massachusetts, Cox Automotive, Appfire, thredUP, and Tecovas, which typically indicates multi-year subscription contracts and meaningful average contract values. The recurring SaaS revenue model with session-based pricing supports predictable revenue and high gross margins. The company has expanded its product suite from session replay into product analytics, error tracking, performance monitoring, and Galileo AI, improving cross-sell potential and competitive differentiation. G2 Leader recognition across enterprise, mid-market, and small business segments suggests a balanced customer mix. Key risks include the opacity of financials (burn rate, cash position, and profitability are unknown), a highly competitive observability/analytics market with players like FullStory, Hotjar, Microsoft Clarity (free), Heap, Mixpanel, Amplitude, Datadog RUM, Sentry, and PostHog applying pricing pressure. The last publicly known major funding round dates to the 2020-2021 era, raising questions about more recent capital raises under difficult late-stage SaaS valuation conditions. Heavy R&D investment in Galileo AI may also compress near-term margins.

Key strengths: $55M+ cumulative funding from Tier 1 VCs (Matrix Partners, Battery Ventures), 3,000+ customers including major enterprise logos (7-Eleven, BCBS-MA, Cox Automotive), Recurring SaaS subscription revenue model with high gross margins, Expanded product suite including Galileo AI for cross-sell potential, G2 Leader recognition across enterprise, mid-market, and SMB segments, 3.5 billion+ sessions captured demonstrating platform scale

Risk factors: No audited financials available; burn rate and profitability unknown, Crowded competitive landscape with free/freemium alternatives (Microsoft Clarity, PostHog), Last major funding round dates to 2020-2021 era, Heavy R&D investment in Galileo AI may compress margins, Session-based pricing volatility if large customers churn, Difficult late-stage SaaS valuation environment

Workforce by country

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