OneUptime

United States · oneuptime.com · 27 vendors

OneUptime, developed by HackerBay, Inc., is an open-source observability platform that unifies monitoring, incident management, status pages, and reliability automation. It provides integrated tools for website monitoring, error tracking, application performance monitoring (APM), log ingestion, and AI-powered debugging. The platform helps software teams detect, debug, and resolve issues faster to reduce downtime and maintain system reliability across cloud-native and enterprise environments.

Resilience scores

Technology vendors

Services catalogue

4 services in catalogue across 3 categories; runs on 27 sub-vendors.

Insights

Last updated 2026-07-29 · revision 6

27 direct vendors, 293 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 9/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

OneUptime exhibits very high migration readiness, scoring 92. The company's internal tech stack is inherently cloud-native, utilizing Kubernetes, Docker, and Helm for container orchestration. This architecture is highly portable across different cloud environments (AWS, GCP, Azure) and on-premises deployments, making migrations significantly easier and less disruptive. The use of Terraform for infrastructure management ensures that environments can be consistently provisioned and de-provisioned, streamlining migration processes and reducing manual errors. Adoption of OpenTelemetry for tracing and metrics, and compatibility with Prometheus, indicates a commitment to open standards, which minimizes vendor lock-in and facilitates integration with diverse ecosystems during migration. Their 'Workflows' product with 5,000+ integrations further highlights an architecture built for interoperability. OneUptime offers both cloud (with US and EU data centers) and self-hosted deployment options (via Docker Compose and Kubernetes). This flexibility is a major advantage for customers with strict data residency requirements, allowing them to migrate or deploy the platform in environments that meet their specific regulatory and data sovereignty needs. The 'Total Vendors: 0' in the vendor relationships data, while anomalous, suggests a highly self-reliant or open-source-driven internal infrastructure, implying minimal direct vendor lock-in for OneUptime's own operations. Their multi-cloud strategy also inherently reduces lock-in to a single cloud provider. The primary challenge is the lack of financial stability data (revenue, growth), which prevents an assessment of the company's capacity to fund large-scale migrations or adapt to significant market shifts. While their architecture is flexible, the 'Assessment Required' status for GDPR and HIPAA, with 'Medium' risk, means that specific compliance details would need careful consideration during any migration, especially concerning data processing agreements and security controls in new environments. However, their existing SOC 2 and ISO 27001 certifications provide a strong baseline.

Compliance

8 in-scope frameworks identified; showing 3.

SOC 2 (source) — Compliant

OneUptime explicitly claims SOC 2 Type II compliance and lists it prominently across its website, legal center, and enterprise marketing materials. As a cloud services provider (SaaS observability platform), SOC 2 is directly applicable and highly relevant. Risk is Low because: (1) SOC 2 Type II (not just Type I) is claimed, indicating ongoing operational effectiveness testing over a period of time; (2) SOC 3 (public summary report) is also listed; (3) the certification is prominently featured in enterprise sales materials, suggesting it is actively maintained; (4) ISO 27001 certification is complementary and reinforces the security posture. The primary residual risk is that the SOC 2 report is available 'on request' rather than publicly published, so independent verification of scope and findings is not possible without a direct request.

Evidence: https://oneuptime.com/legal/soc-2, https://oneuptime.com/legal/soc-3, https://oneuptime.com/legal/data-residency, https://oneuptime.com

ISO 27001 (source) — Compliant

OneUptime explicitly states it has achieved ISO 27001 certification and offers the certificate on request. The certification is prominently featured across the website, legal center, and enterprise marketing. Risk is Low because: (1) ISO 27001:2022 certification is explicitly claimed with a Certificate of Registration; (2) the certification is complemented by ISO 27017 (cloud security controls) and ISO 27018 (cloud privacy); (3) the certification is actively maintained and featured in enterprise sales; (4) it is consistent with and reinforced by SOC 2 Type II compliance. The primary residual risk is that the certificate is available on request rather than publicly published with a certification body reference number, making independent verification require a direct request.

Evidence: https://oneuptime.com/legal/iso-27001, https://oneuptime.com/legal/iso-27017, https://oneuptime.com/legal/iso-27018, https://oneuptime.com/legal/data-residency, https://oneuptime.com

HIPAA (source) — Compliant

OneUptime explicitly offers a HIPAA-compliant deployment option and lists HIPAA as a supported compliance framework on its legal center. The company serves healthcare industry customers and acknowledges that HIPAA applies to deployments handling Protected Health Information (PHI). Risk is Low because: (1) HIPAA compliance is explicitly offered as a deployment option; (2) the company's ISO 27001 and SOC 2 Type II certifications provide strong underlying security controls; (3) self-hosting options allow healthcare customers to keep PHI entirely within their own environment; (4) the company explicitly markets to the healthcare industry. The primary residual risk is that HIPAA compliance for cloud deployments requires a Business Associate Agreement (BAA), and the public availability of the BAA was not confirmed in the fetched pages.

Evidence: https://oneuptime.com/legal/hipaa, https://oneuptime.com/industries/healthcare, https://oneuptime.com/legal/iso-27001, https://oneuptime.com/legal/soc-2

Financials

Three-year financials

Financial Resilience Score: 5/10

OneUptime (HackerBay, Inc.) is a privately held U.S. open-source observability company with no public financial disclosures. Revenue, EBIT, equity, and headcount figures are not available from primary sources, making a rigorous quantitative assessment impossible. Qualitatively, the company shows positive signals: a broad product suite (~26 products), strong open-source community traction (7,200+ GitHub stars, 112+ contributors, 37,000+ commits, 1M+ downloads), enterprise-grade certifications (SOC 2, ISO 27001/27017/27018, HIPAA), and a diversified customer roster including Mistral AI, Sodexo, ViewSonic, and Dotdash Meredith. The company appears capital-efficient with no publicly announced venture rounds, suggesting either bootstrapping or undisclosed private funding. However, significant risks temper the outlook: the observability market is highly competitive with well-capitalized incumbents (Datadog, New Relic, Grafana Labs, PagerDuty, Splunk, Dynatrace) and fast-growing rivals (Better Stack, Incident.io, Sentry). Open-source cannibalization is a real concern since the community edition offers the full feature set, potentially limiting paid conversion. Key-person dependency is notable, with two founders accounting for the majority of ~22,000 commits combined. AI/LLM cost exposure and a small team relative to competitors add further uncertainty. Absent financial transparency, a mid-range score reflects balanced qualitative strengths against unquantified risks.

Key strengths: Broad product suite of ~26 discrete observability products enabling cross-sell, Open-source distribution flywheel with 7,200+ GitHub stars, 112+ contributors, 1M+ downloads, Enterprise credentials: SOC 2, ISO 27001/27017/27018, HIPAA-capable deployments, Diversified enterprise customer base (Mistral AI, Sodexo, Dotdash Meredith, ViewSonic, Aareon), Capital-efficient posture with no publicly announced venture rounds, Remote-first, globally distributed operating model

Risk factors: Zero public financial transparency — no audited financials, runway, or margin visibility, Highly competitive market vs. Datadog, New Relic, Grafana Labs, PagerDuty, Splunk, Dynatrace, Open-source cannibalization risk since community edition includes full feature set, AI/LLM cost exposure tied to token economics of the AI agent feature, Small team relative to competitors — scale-up risk if enterprise pipeline accelerates, Key-person concentration: two founders account for majority of ~22,000 commits, No publicly announced funding rounds — limited firepower if bootstrapped

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