Planday

Denmark · www.planday.com · 29 vendors

Planday is a cloud-based workforce management platform that provides employee scheduling, time tracking, and communication tools for shift-based businesses. It helps businesses optimize work schedules, manage labor costs, and streamline payroll processes. The platform is used across various industries, including restaurants, hotels, and retail.

Resilience scores

Disruption prediction

Planday has an estimated 11% probability of disruption in the next 6 months.

13 of Planday's 29 vendors monitored for disruptions.

Technology vendors

Services catalogue

1 service in catalogue across 1 category; runs on 29 sub-vendors.

Insights

Last updated 2026-09-13 · revision 1

29 direct vendors, 291 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 9/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

Planday exhibits a very high level of migration readiness, primarily driven by its modern, cloud-native technology stack. The use of AWS and a SaaS model, coupled with frameworks like Next.js and React, indicates an architecture that is inherently flexible, scalable, and well-suited for migration to new environments or platforms. The presence of a public REST API (OpenAPI specification) is a significant enabler, facilitating seamless integration and data portability, thereby reducing technical lock-in. Strong compliance frameworks (ISO 27001, SOC 2, GDPR) suggest well-defined data governance and security practices, which streamline the planning and execution of any migration effort. Additionally, experience with payroll integration middleware demonstrates Planday's capability to manage complex external system integrations, a crucial aspect of large-scale migrations. Despite these strengths, certain unknowns prevent a perfect score. Data residency requirements are not specified, which could introduce significant complexity and cost depending on the target migration environment. Information regarding financial stability is also missing, making it difficult to assess the company's capacity to fund a substantial migration project. While vendor geographic diversity is noted, the specific number of vendors and the explicit vendor lock-in risk are unknown (assuming 'Total Vendors: 0' is a data error). If there were significant vendor lock-in, it could complicate migration efforts, but the open API and cloud-native approach generally mitigate this risk. Overall, the technical foundation is exceptionally strong for a smooth migration.

Compliance

8 in-scope frameworks identified; showing 3.

NIS2 (source) — Assessment Required

Planday is a cloud-based SaaS platform headquartered in Denmark (EU). NIS2 (EU Directive 2022/2555, transposed into Danish law via the Danish NIS2 Act) may apply to Planday as a 'digital provider' — specifically as a cloud computing service provider or online marketplace. Under NIS2 Annex II, 'digital providers' including cloud computing services are classified as Important Entities if they meet the size threshold (50+ employees OR €10M+ annual turnover). Planday, as a subsidiary of Xero (a publicly listed company with thousands of employees globally), almost certainly exceeds these thresholds. However, the precise NIS2 classification depends on whether Planday's specific SaaS offering qualifies as a 'cloud computing service' under the NIS2 definition (Recital 28 and Article 3). Risk is Medium because: (1) if applicable, non-compliance could result in fines up to €7M or 1.4% of global turnover for Important Entities; (2) Denmark has transposed NIS2; (3) Planday's ISO 27001 and SOC 2 certifications provide a strong baseline for NIS2 technical requirements. Assessment is required to confirm the precise entity classification.

Evidence: https://www.planday.com/how-it-works/compliance/security, https://www.planday.com/legal, https://www.nis2directive.eu/, https://www.cfcs.dk/en/

ISAE 3000 (source) — Assessment Required

ISAE 3000 is an international assurance standard used for non-financial assurance engagements, commonly applied in the context of data protection, sustainability, and IT controls reporting. It is the international equivalent framework often used alongside or instead of SOC 2 in European markets. Given that Planday has confirmed SOC 2 compliance (which is the US AICPA equivalent), it is possible but not confirmed that Planday also holds an ISAE 3000 assurance report (e.g., ISAE 3402 for service organisations, or an ISAE 3000-based data protection assurance report). Risk is Low because Planday's existing ISO 27001 and SOC 2 certifications provide substantial assurance coverage. ISAE 3000 is not a regulatory requirement for Planday's industry.

Evidence: https://www.planday.com/legal, https://www.planday.com/how-it-works/compliance/security

SOC 2 (source) — Compliant

Planday explicitly confirms SOC 2 compliance on its official security page ('All your data is safe and sound, thanks to ISO 27001 and SOC 2 protection'). SOC 2 is a voluntary framework developed by the AICPA for cloud service providers, assessing controls related to Security, Availability, Processing Integrity, Confidentiality, and Privacy. As a cloud SaaS provider, SOC 2 is highly relevant and Planday has achieved this certification. Risk is Low because the certification is confirmed and actively marketed as a trust signal to enterprise customers. The main residual risk is that SOC 2 reports are typically annual and point-in-time; continuous compliance between audit cycles must be maintained.

Evidence: https://www.planday.com/how-it-works/compliance/security, https://brandfolder.xero.com/YP89N00Y/as/j3tbhf8hgrmc7s3qp38bc8/Data_Security_UK.pdf, https://www.planday.com/legal

Financials

Three-year financials

Financial Resilience Score: 7/10

Planday's financial resilience is substantially enhanced by its status as a wholly-owned subsidiary of Xero Limited (ASX/NZX: XRO) since March 2021. As part of a profitable, listed parent with strong cash generation and over 4 million subscribers globally, Planday benefits from an effectively unlimited near-term liquidity backstop, dramatically reducing going-concern risk compared to a standalone VC-funded SaaS company. Its recurring SaaS subscription model produces sticky, high-margin revenue with predictable cash flows, and its diversified SMB customer base across hospitality, retail, healthcare and leisure verticals in multiple European countries reduces concentration risk. However, standalone profitability remains unproven. Planday has been loss-making at the operating line for many years, with pre-acquisition FY2019/20 revenue of approximately DKK 140-160M against material operating losses driven by growth spend. Xero's FY24 annual report disclosed a non-cash impairment of the Planday cash-generating unit, a clear signal that the €155.7M acquisition did not deliver expected growth and that reinvestment appetite may be constrained. Combined with competitive pressure from Deputy, When I Work, Quinyx, Personio and others, plus SMB customer exposure to cyclical hospitality/retail sectors, the resilience score reflects strong parent-backed stability offset by weak standalone economics.

Key strengths: Wholly-owned subsidiary of profitable ASX/NZX-listed Xero Limited providing liquidity backstop, Recurring SaaS subscription revenue with high gross margins and stickiness, Diversified SMB customer base across multiple countries and verticals, Integrated product (scheduling, time tracking, payroll, comms) creates switching costs, Cross-sell distribution leverage into Xero's 4M+ global accounting customer base

Risk factors: Xero disclosed non-cash impairment of Planday CGU in FY24, signalling underperformance vs. acquisition case, Multi-year operating losses at Danish entity level; standalone profitability unproven, Crowded competitive landscape (Deputy, When I Work, Quinyx, Personio, HotSchedules, Rotaready, Shiftbase), SMB customers in hospitality and retail are cyclical and vulnerable to macro downturns, Post-acquisition integration risk; founder and early leaders have departed, Multi-currency exposure (GBP, EUR, DKK, SEK, NOK) against DKK/GBP cost base

Revenue by geography

Revenue by product/service

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