Safaricom PLC Due Diligence

Run due diligence on Safaricom PLC: check compliance and get alerts when suppliers change.

Kenya · www.safaricom.co.ke · 5 vendors

Safaricom PLC is a leading Kenyan mobile network operator and the largest telecommunications provider in East Africa. The company offers a comprehensive range of integrated telecommunication services, including mobile telephony, mobile money transfer (M-PESA), data, and fiber optic services. It also provides consumer electronics, e-commerce, and cloud computing solutions.

Resilience scores

Technology vendors

Services catalogue

5 services in catalogue across 2 categories; runs on 5 sub-vendors.

Insights

Last updated 2026-10-23 · revision 6

5 direct vendors, 135 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

7 in-scope frameworks identified; showing 3.

Communications Authority of Kenya — Evidence found

Evidence: https://ca.go.ke/

SOC 2 (source) — No public evidence

Kenya Data Protection Act 2019 — Evidence found

Evidence: https://www.safaricom.co.ke/personal/more/legal/privacy-policy

Financials

Three-year financials

Financial Resilience Score: 6/10

Safaricom PLC is the dominant telecommunications and mobile money operator in Kenya, holding a commanding market position through its M-Pesa platform and mobile network services. The company benefits from strong brand recognition, a large and loyal subscriber base, and a diversified revenue stream spanning voice, data, and fintech services. These structural advantages provide a degree of resilience against competitive and macroeconomic pressures. However, the research process was unable to retrieve verified, up-to-date financial statements from official sources, limiting the ability to conduct a full quantitative assessment of profitability, leverage, liquidity, and equity trends. The absence of confirmed EBIT, net income, and balance sheet data introduces meaningful uncertainty into any resilience scoring. Safaricom operates in an emerging market environment subject to currency volatility (Kenyan Shilling depreciation risk), regulatory intervention, and political risk. Its recent expansion into Ethiopia represents both a growth opportunity and a significant capital and operational risk, as the Ethiopian market is at an early and loss-making stage. These factors temper the overall resilience score. On balance, Safaricom's market leadership, recurring revenue model, and M-Pesa ecosystem provide a solid foundation, but incomplete financial disclosure in this analysis and material expansion risks in Ethiopia prevent a higher confidence score.

Key strengths: Dominant market position in Kenya across mobile voice, data, and M-Pesa mobile money, Diversified revenue streams across telecom and fintech reducing single-segment dependency, Large and growing subscriber base providing recurring revenue visibility, M-Pesa ecosystem creates high switching costs and network effects, Listed on Nairobi Securities Exchange with institutional investor oversight

Risk factors: Ethiopian market expansion is capital-intensive and currently loss-making, Kenyan Shilling currency depreciation risk on USD/EUR-denominated costs, Regulatory and political risk in both Kenya and Ethiopia, Inability to verify full financial statements limits quantitative resilience assessment, Competitive pressure from emerging fintech players and potential new telecom entrants

Revenue by geography

Revenue by product/service

Workforce by country

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