Salesforce, Inc. Due Diligence

Run due diligence on Salesforce, Inc.: check incident history and compliance and get alerts when suppliers or ownership change.

United States · owned by Independent (United States) · www.salesforce.com · 33 vendors

Salesforce is a global leader in customer relationship management (CRM) technology. It provides cloud-based applications for sales, service, marketing, and more, helping companies connect with their customers in a new way.

Resilience scores

Disruption prediction

Salesforce, Inc.: 7 critical incidents expected in the next three months, mostly based on comparable vendors: Resiliate has less than three months of Salesforce, Inc.'s own record at its top severity level.

Forecast estimates are rounded up to whole numbers.

No active incident reported (its status page, as of 2026-11-09 17:25 UTC)

18 of Salesforce, Inc.'s 33 vendors have incident tracking.

Technology vendors

Services catalogue

71 services in catalogue across 4 categories; runs on 33 sub-vendors.

Insights

Last updated 2026-09-13 · revision 7

33 direct vendors, 282 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

14 in-scope frameworks identified; showing 3.

PIPEDA — Evidence found

Evidence: https://www.salesforce.com/company/privacy/, https://trust.salesforce.com/en/compliance/, https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf

ISO 27001 (source) — Evidence found

Evidence: https://trust.salesforce.com/en/compliance/, https://www.salesforce.com/company/legal/compliance/, https://security.salesforce.com/, https://www.salesforce.com/blog/iso-27001-certification/

PCI DSS (source) — Evidence found

Evidence: https://trust.salesforce.com/en/compliance/, https://www.salesforce.com/commerce/, https://www.salesforce.com/company/legal/compliance/

Financials

Three-year financials

Financial Resilience Score: 8/10

Salesforce demonstrates strong financial resilience anchored by its position as the #1 CRM software vendor globally for 10+ consecutive years and a highly predictable subscription-based revenue model where approximately 93%+ of revenue is recurring subscription and support. The company generates substantial cash flow, with operating cash flow exceeding $10B in both FY24 and FY25 and free cash flow margins in the high-20s to 30% range. Its balance sheet is robust with an investment-grade credit rating, roughly $14B in cash/equivalents/investments, and manageable long-term debt of $8-9B. Under activist investor pressure (Elliott, Starboard, ValueAct, Inclusive Capital, Third Point), Salesforce dramatically expanded margins, with GAAP operating income growing roughly 7x from FY23 to FY25 and non-GAAP operating margins reaching ~33%. The company initiated its first-ever dividend in FY2025 and has executed over $20B in cumulative buyback authorizations, signaling capital-allocation maturity. However, revenue growth has decelerated from historical 20%+ rates to high single digits, and the company faces intensifying competition from Microsoft Dynamics 365 + Copilot, HubSpot, and ServiceNow. Large goodwill (>$48B) from prior acquisitions creates impairment risk, and stock-based compensation historically running ~10%+ of revenue remains a real economic cost.

Key strengths: #1 global CRM market share for 10+ consecutive years, 93%+ recurring subscription revenue with high renewal rates, Operating cash flow >$10B annually in FY24 and FY25, Investment-grade credit rating with ~$14B in cash/investments, GAAP operating income grew ~7x from FY23 to FY25, Non-GAAP operating margin expanded to ~33%, Initiated first-ever dividend in FY2025 and $20B+ in buybacks, Deep ecosystem lock-in via AppExchange, Trailhead (19M+ learners), AI positioning through Agentforce and Data Cloud (fastest-growing segment), No single customer represents >10% of revenue

Risk factors: Revenue growth decelerated from 20%+ historically to 9% in FY25, Intensifying competition from Microsoft, HubSpot, and ServiceNow, Large goodwill (>$48B) creating impairment risk, Stock-based compensation historically ~10%+ of revenue, Enterprise IT spend sensitivity to customer layoffs and macro conditions, FX exposure with 30%+ of revenue international, Regulatory/data privacy compliance costs (GDPR, AI regulation), Uncertainty around AI monetization (Agentforce, Data Cloud) reaccelerating growth, Past M&A integration questions, particularly Slack

Revenue by geography

Revenue by product/service

Workforce by country

Signed-in users can see whether their own company is exposed to this vendor's disruption, plus the full sub-vendor list and country breakdowns, every in-scope compliance framework plus gaps and next steps, and alerts when any of it changes.

View the full interactive report