Sinch AB (publ) Due Diligence

Run due diligence on Sinch AB (publ): check compliance and get alerts when suppliers or ownership change.

Sweden · owned by Independent (Sweden) · sinch.com · 37 vendors

Sinch is a global cloud communications platform that provides messaging, voice, email, and verification APIs and applications. The company enables businesses to connect with customers through programmable communications services, handling over 900 billion customer interactions annually for more than 190,000 customers worldwide.

Resilience scores

Technology vendors

Services catalogue

12 services in catalogue across 5 categories; runs on 37 sub-vendors.

Insights

Last updated 2026-10-23 · revision 25

37 direct vendors, 282 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

4 in-scope frameworks identified; showing 3.

NIS2 (source) — No public evidence

NIS2 applies to digital service providers and ICT service management companies in the EU that meet size thresholds (50+ employees or €10M+ annual turnover). Sinch operates cloud communications platforms and has significant EU operations.

Evidence: https://sinch.com/about-us/, https://sinch.com/security/

ISO 27001 (source) — Evidence found

ISO 27001 is essential for information security management in technology companies.

Evidence: https://sinch.com/security/, https://sinch.com/about-us/

GDPR (source) — Evidence found

Sinch is headquartered in Sweden (EU) and processes personal data of EU/EEA residents, making GDPR compliance mandatory.

Evidence: https://sinch.com/legal/privacy-notice/, https://sinch.com/legal/data-protection-agreement-sub-processors/

Financials

Three-year financials

Financial Resilience Score: 7/10

Sinch AB demonstrates a moderate to high level of financial resilience, characterized by strong operational cash flow and successful deleveraging. In 2024, the company generated SEK 2.9 billion in cash flow from operating activities and reduced its net debt by nearly SEK 2 billion, resulting in a Net Debt/Adjusted EBITDA ratio of 1.5x, down from 2.0x in 2023. This conservative leverage profile provides a buffer against market volatility and supports its ongoing transformation initiatives. However, the company faces significant non-cash headwinds, notably a SEK 6 billion goodwill impairment in 2024 related to the Applications segment and historical tax provisions of SEK 700 million. These factors, alongside flat organic revenue growth, indicate that while the core engine is cash-generative, the balance sheet is still recovering from the costs of aggressive historical acquisitions. The successful implementation of an efficiency agenda, yielding SEK 352 million in annual savings, further bolsters its resilience by optimizing the cost structure for future growth.

Key strengths: Strong cash flow conversion (66% L12M), Successful deleveraging to 1.5x Net Debt/EBITDA, Effective opex efficiency program exceeding targets, Diversified global presence across 60+ countries

Risk factors: Large goodwill impairments affecting reported equity, Exposure to historical non-income based tax liabilities, Slow organic revenue growth in core messaging/API segments

Revenue by geography

Revenue by product/service

Workforce by country

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