Slack Technologies, LLC Due Diligence

Run due diligence on Slack Technologies, LLC: check incident history and compliance and get alerts when suppliers or ownership change.

United States · owned by Salesforce (United States) · slack.com · 8 vendors

Slack is an AI-powered platform for work that brings conversations, apps, and customers together in one place. The company provides team collaboration and communication tools used by businesses worldwide to improve productivity and streamline workflows.

Resilience scores

Disruption prediction

Slack Technologies, LLC: 1 critical incidents expected in the next three months, based on its recorded incident history.

Forecast estimates are rounded up to whole numbers.

No active incident reported (StatusGator, as of 2026-11-09 17:45 UTC)

3 of Slack Technologies, LLC's 8 vendors have incident tracking.

Technology vendors

Services catalogue

28 services in catalogue across 6 categories; runs on 8 sub-vendors.

Insights

Last updated 2026-06-01 · revision 9

8 direct vendors, 122 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

7 in-scope frameworks identified; showing 3.

SOC 2 (source) — Evidence found

Evidence: https://slack.com/trust/security

GDPR (source) — Evidence found

Evidence: https://slack.com/gdpr, https://slack.com/trust/security, https://slack.com/trust/compliance/gdpr

FedRAMP — Evidence found

Evidence: https://slack.com/trust/security

Financials

Three-year financials

Financial Resilience Score: 7/10

Slack Technologies operates with a mixed financial resilience profile. As a standalone public company (FY2019-FY2021), Slack demonstrated strong top-line growth (43-82% YoY) and high recurring SaaS revenue with net dollar retention of 130-140%, but was never GAAP-profitable, recording consistent operating losses driven by heavy stock-based compensation. The FY2020 loss was further inflated by a ~$311 million litigation settlement charge. Following the July 2021 acquisition by Salesforce for ~$27.7 billion, Slack's financial resilience is materially strengthened by Salesforce's balance sheet (~$14B in cash & equivalents as of March 2024), eliminating financing risk. However, Slack faces intense competition from Microsoft Teams, which is bundled with Microsoft 365 and has outpaced Slack in seat growth. Post-acquisition transparency is limited, as Salesforce does not break out Slack as a separate reportable segment, making independent assessment difficult. Key strengths include strong brand recognition, deep enterprise penetration (65 of Fortune 100), and central positioning in Salesforce's Agentforce AI strategy. Risks include executive departures (founder Stewart Butterfield left January 2023), commoditization pressure, and lack of standalone profitability track record.

Key strengths: High recurring SaaS revenue with net dollar retention of 130-140%, Bottoms-up adoption in 750,000+ organizations including 65 of Fortune 100, Backed by Salesforce's strong balance sheet (~$14B cash), Strong brand recognition and central role in Salesforce Agentforce/AI strategy, Strong revenue growth trajectory (43-82% YoY during public years)

Risk factors: Intense competition from Microsoft Teams bundled with Microsoft 365, No standalone profitability track record - loss-making every year as public company, Lack of transparency post-acquisition - not reported as separate segment, Integration and talent risk - multiple senior executives departed including CEO Stewart Butterfield, Pricing pressure and commoditization risk in workplace collaboration, FY2020 included one-time ~$311M litigation settlement charge

Revenue by geography

Revenue by product/service

Workforce by country

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