Smartsheet Inc. Due Diligence

Run due diligence on Smartsheet Inc.: check incident history and compliance and get alerts when suppliers or ownership change.

United States · owned by Blackstone and Vista Equity Partners (United States) · www.smartsheet.com · 21 vendors

Smartsheet is a cloud-based intelligent work management platform that enables individuals, teams, and organizations to plan, capture, manage, automate, and report on work at scale. The platform offers features including project and portfolio management, workflow automation, AI-powered insights, dashboards, and integrations with tools like Microsoft, Salesforce, and Google. It is used by over 85% of Fortune 500 companies and serves a wide range of industries from nonprofits to large enterprises.

Resilience scores

Disruption prediction

Smartsheet Inc.: 1 critical incidents expected in the next three months, based on its recorded incident history.

Forecast estimates are rounded up to whole numbers.

No active incident reported (its status page, as of 2026-11-09 17:25 UTC)

9 of Smartsheet Inc.'s 21 vendors have incident tracking.

Technology vendors

Services catalogue

3 services in catalogue across 1 category; runs on 21 sub-vendors.

Insights

Last updated 2026-07-30 · revision 2

21 direct vendors, 179 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Financials

Three-year financials

Financial Resilience Score: 7/10

Smartsheet demonstrates strong financial resilience underpinned by a highly recurring subscription revenue base (~95% of total revenue), a blue-chip enterprise customer roster (85%+ of Fortune 500), and rapidly improving profitability. The company transitioned from significant GAAP operating losses toward positive non-GAAP operating income and generated meaningful free cash flow (~$110M in FY2024 and guided >$240M in FY2025), which was a key driver of the $8.4B take-private acquisition by Blackstone and Vista Equity Partners in January 2025. The balance sheet historically was debt-light with over $700M in cash and marketable securities, and stockholders' equity grew from ~$540M in FY2022 to ~$740M in FY2024. Dollar-based net retention remained strong at 110-130%, and no single customer represented more than 10% of revenue, indicating a diversified and sticky customer base. However, the company was historically GAAP-unprofitable with high stock-based compensation (~20% of revenue), and growth decelerated from 40%+ to high-teens as the SaaS market normalized. Post-acquisition leverage from the take-private deal introduces new risk that is not publicly disclosed.

Key strengths: Recurring subscription revenue ~95% of total, 85%+ of Fortune 500 as customers, Dollar-based net retention 110-130%, Strong free cash flow generation (~$240M guided FY2025), Debt-light balance sheet pre-acquisition (~$700M+ cash), Diversified customer base with no single customer >10% of revenue, Gartner Magic Quadrant Leader for 3 consecutive years

Risk factors: Intense competition from Microsoft, Atlassian, Asana, Monday.com, Airtable, ServiceNow, Google, Growth deceleration from 40%+ to high-teens, Historical GAAP unprofitability, High stock-based compensation (~20% of revenue), Post-acquisition leverage risk from take-private deal, Macro/enterprise IT spending sensitivity with longer sales cycles, Multiple rounds of layoffs in 2023 and late 2024

Revenue by geography

Revenue by product/service

Workforce by country

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