Userbrain Due Diligence

Run due diligence on Userbrain: check compliance and get alerts when suppliers change.

Austria · userbrain.com · 17 vendors

Userbrain is a cloud-based usability testing platform that enables businesses to gather continuous feedback on their websites, prototypes, and mobile apps from real users. It provides tools for UX designers, researchers, and product managers to identify usability issues and gain insights through recorded user sessions and AI-powered analysis.

Resilience scores

Digital Sovereignty: 18
Digital Resilience: 5
Financial Resilience: 6

Technology vendors

Calendly — Technology — United States
Gatsby — Technology — United States
KeyCDN — Technology — Switzerland
and 14 more

Services catalogue

2 services in catalogue across 1 category; runs on 17 sub-vendors.

Usability Testing
User Testing & Analytics

Insights

Last updated 2026-07-29 · revision 2

17 direct vendors, 154 subvendors

Direct vendors by controlling owner country (sample)

France: 2
Spain: 1
United States: 13

Subvendors by controlling owner country (sample)

Netherlands: 1
China: 1
Belgium: 1

Compliance

8 in-scope frameworks identified; showing 3.

Financials

Financial Resilience Score: 6/10

Userbrain GmbH is a well-established, founder-led Austrian SaaS company operating in the remote user-testing niche. The company benefits from a focused SaaS business model with recurring subscription revenue, typically associated with high gross margins. Founded by experienced operators who previously ran the Simplease UX agency for over a decade, the company has a bootstrapped/self-funded orientation rather than being burn-heavy VC-dependent, which generally supports financial resilience. The company's diversified blue-chip customer base (Spotify, Amazon, Porsche, Audi, Shopify, Salesforce, etc.) across multiple sectors suggests limited single-customer dependency. Its global tester panel of 170k+ testers creates a two-sided marketplace network effect that acts as a defensive moat. Location in Graz, Austria provides cost advantages versus US competitors like UserTesting, UserZoom, and Maze. However, verified financial figures (revenue, EBIT, equity) are not publicly available as Userbrain is a small Austrian private GmbH with limited disclosure obligations. The company faces intense competition from much larger, better-funded rivals, and AI substitution risk could commoditize UX research. Without access to filed accounts, external stakeholders cannot verify liquidity, leverage, or runway, warranting a moderate resilience assessment.

Key strengths: Focused SaaS niche with recurring subscription revenue and high gross margins, Founder-led with 10+ years of prior domain experience via Simplease agency, Bootstrapped/self-funded orientation reducing dependency on external capital, Diversified blue-chip customer base across multiple sectors reduces concentration risk, Global tester panel of 170k+ creates network effect moat, Location arbitrage in Graz, Austria vs. US competitors supports margins, AI product expansion aligned with market direction, Strong reputation signal with 4.5-4.8 G2 rating

Risk factors: Intense competition from larger funded rivals (UserTesting, Maze, Lookback, dscout, Userlytics), Panel quality and two-sided marketplace economics with variable tester payout costs, AI substitution risk could commoditize UX research via synthetic users, Unknown customer concentration - cannot verify if few large accounts dominate ARR, FX exposure between USD/GBP billing and EUR reporting, Limited public financial disclosure prevents benchmarking of liquidity and leverage, Small company scale versus much larger competitors

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