Userbrain

Austria · userbrain.com · 19 vendors

Userbrain is a cloud-based usability testing platform that enables businesses to gather continuous feedback on their websites, prototypes, and mobile apps from real users. It provides tools for UX designers, researchers, and product managers to identify usability issues and gain insights through recorded user sessions and AI-powered analysis.

Resilience scores

Technology vendors

Services catalogue

2 services in catalogue across 1 category; runs on 19 sub-vendors.

Insights

Last updated 2026-07-29 · revision 2

19 direct vendors, 232 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Migration Readiness: 7/10

Assessed by AI based on technology stack characteristics (cloud-native vs legacy, containerization, microservices), regulatory environment, data residency requirements, financial stability, and vendor lock-in risks. The score ranges from 0-10, where higher scores indicate better readiness for technology migration.

Userbrain demonstrates good migration readiness, primarily driven by its modern and agile technology stack. The use of contemporary frameworks like Gatsby and React, coupled with advanced AI-powered UX analysis, Large Language Models, and Model Context Protocol (MCP), indicates a forward-looking architecture that is generally well-suited for cloud-native environments and microservices adoption. The capability for mobile app and prototype testing further suggests a flexible and adaptable platform. The company also utilizes various SaaS tools (e.g., Calendly, Mailchimp), implying comfort with external cloud-based services. However, several factors introduce uncertainty: there is no available data on Userbrain's financial stability, which is crucial for funding a migration project. Furthermore, specific regulatory compliance requirements and data residency constraints are not provided, which could introduce complexities. The vendor landscape is also unclear; while 'Total Vendors: 0' is stated, other data points indicate vendor relationships in the United States and Denmark. The actual number of vendors and the associated vendor lock-in risk are unknown, making it difficult to fully assess potential migration challenges related to external dependencies. Despite these unknowns, the inherent modernity of Userbrain's core technology stack positions it favorably for a potential migration.

Compliance

8 in-scope frameworks identified; showing 3.

Austrian E-Commerce Act — Compliant

The Austrian E-Commerce Act (ECG, BGBl. I Nr. 152/2001) implements the EU E-Commerce Directive and requires online service providers to maintain an imprint (Impressum) with specific company information. Userbrain maintains a publicly accessible imprint page with all required information: company name (Userbrain GmbH), registered address (Frauengasse 7, 8010 Graz, Austria), phone number, email, commercial register number (FN494380f / LG Graz), and VAT number (ATU73466028). Risk is Low as the company appears to meet ECG imprint requirements.

Evidence: https://www.userbrain.com/en/imprint/, https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20001703

NIS2 (source) — Assessment Required

NIS2 applies to Essential Entities and Important Entities operating in the EU. Userbrain operates in Austria (EU) as a SaaS/technology company. The relevant NIS2 sector for Userbrain would potentially be 'Digital Providers' (Annex II of NIS2), which covers online marketplaces, online search engines, and cloud computing services. However, Userbrain is a specialized UX research SaaS platform — not a general-purpose cloud computing service, online marketplace, or search engine as defined under NIS2. The 'digital infrastructure' and 'ICT service management' categories under Annex I (Essential Entities) are unlikely to apply. The size threshold for NIS2 is medium enterprises (50+ employees OR €10M+ annual turnover). Userbrain's employee count and revenue are not publicly disclosed, making size threshold assessment uncertain. Given the company's niche B2B SaaS positioning (user testing tool), it is unlikely to qualify as a NIS2-covered entity, but this cannot be confirmed without employee/revenue data. Risk is assessed as Low because: (1) Userbrain's sector (UX research SaaS) does not clearly fall within NIS2's listed sectors; (2) Even if classified as a digital provider, enforcement focus is on larger, more critical infrastructure providers; (3) Austria's NIS2 transposition (Netz- und Informationssystemsicherheitsgesetz 2024 - NISG 2024) applies the same sector thresholds.

Evidence: https://www.userbrain.com/en/imprint/, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32022L2555, https://www.rtr.at/en/tk/NIS2

SOC 2 (source) — Assessment Required

SOC 2 is a voluntary framework developed by the AICPA for cloud service providers and SaaS companies, assessing controls related to Security, Availability, Processing Integrity, Confidentiality, and Privacy. Userbrain is a cloud-based SaaS platform that processes sensitive personal data (video recordings, audio files, transcripts, payment data) for enterprise customers including major corporations (Spotify, Amazon, Shopify, Salesforce, Accenture). Enterprise customers of this caliber typically require SOC 2 Type II reports as part of their vendor due diligence and procurement processes. The absence of any publicly disclosed SOC 2 certification or report is a notable gap for a company serving enterprise clients. Risk is Medium because: (1) Enterprise customers will increasingly demand SOC 2 reports, creating commercial pressure; (2) The sensitivity of data processed (video/audio of individuals) makes security assurance critical; (3) Lack of SOC 2 may limit Userbrain's ability to win or retain large enterprise contracts; (4) However, SOC 2 is voluntary and non-compliance carries no direct regulatory penalty.

Evidence: https://www.userbrain.com/en/, https://www.userbrain.com/en/privacy/

Financials

Financial Resilience Score: 6/10

Userbrain GmbH is a well-established, founder-led Austrian SaaS company operating in the remote user-testing niche. The company benefits from a focused SaaS business model with recurring subscription revenue, typically associated with high gross margins. Founded by experienced operators who previously ran the Simplease UX agency for over a decade, the company has a bootstrapped/self-funded orientation rather than being burn-heavy VC-dependent, which generally supports financial resilience. The company's diversified blue-chip customer base (Spotify, Amazon, Porsche, Audi, Shopify, Salesforce, etc.) across multiple sectors suggests limited single-customer dependency. Its global tester panel of 170k+ testers creates a two-sided marketplace network effect that acts as a defensive moat. Location in Graz, Austria provides cost advantages versus US competitors like UserTesting, UserZoom, and Maze. However, verified financial figures (revenue, EBIT, equity) are not publicly available as Userbrain is a small Austrian private GmbH with limited disclosure obligations. The company faces intense competition from much larger, better-funded rivals, and AI substitution risk could commoditize UX research. Without access to filed accounts, external stakeholders cannot verify liquidity, leverage, or runway, warranting a moderate resilience assessment.

Key strengths: Focused SaaS niche with recurring subscription revenue and high gross margins, Founder-led with 10+ years of prior domain experience via Simplease agency, Bootstrapped/self-funded orientation reducing dependency on external capital, Diversified blue-chip customer base across multiple sectors reduces concentration risk, Global tester panel of 170k+ creates network effect moat, Location arbitrage in Graz, Austria vs. US competitors supports margins, AI product expansion aligned with market direction, Strong reputation signal with 4.5-4.8 G2 rating

Risk factors: Intense competition from larger funded rivals (UserTesting, Maze, Lookback, dscout, Userlytics), Panel quality and two-sided marketplace economics with variable tester payout costs, AI substitution risk could commoditize UX research via synthetic users, Unknown customer concentration - cannot verify if few large accounts dominate ARR, FX exposure between USD/GBP billing and EUR reporting, Limited public financial disclosure prevents benchmarking of liquidity and leverage, Small company scale versus much larger competitors

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