Zoom Video Communications, Inc. Due Diligence

Run due diligence on Zoom Video Communications, Inc.: check incident history and compliance and get alerts when suppliers or ownership change.

United States · owned by Independent (United States) · zoom.us · 29 vendors

Zoom Video Communications is a cloud-based communications platform that provides video conferencing, online meetings, chat, and mobile collaboration solutions. The company offers a suite of products including Zoom Meetings, Zoom Phone (VoIP), Zoom Webinars, Zoom Rooms, and a contact center platform. It serves individuals, businesses, and enterprises worldwide, enabling remote and hybrid work collaboration.

Resilience scores

Disruption prediction

Zoom Video Communications, Inc.: 1 critical incidents expected in the next three months, based on its recorded incident history.

Forecast estimates are rounded up to whole numbers.

No active incident reported (StatusGator, as of 2026-11-09 17:45 UTC)

18 of Zoom Video Communications, Inc.'s 29 vendors have incident tracking.

Technology vendors

Services catalogue

23 services in catalogue across 4 categories; runs on 29 sub-vendors.

Insights

Last updated 2026-09-26 · revision 5

29 direct vendors, 216 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Financials

Three-year financials

Financial Resilience Score: 8/10

Zoom demonstrates strong financial resilience, primarily driven by its robust balance sheet and consistent profitability, though its growth trajectory has normalized post-pandemic. Zoom maintains a substantial cash and marketable securities balance, providing significant financial flexibility and a buffer against economic downturns or operational challenges. Its current ratio is exceptionally healthy. The company operates with very little to no long-term debt, which significantly reduces financial risk and interest expense burden. This conservative capital structure is a major strength. Zoom has consistently generated strong operating income and net income, indicating efficient cost management relative to its revenue base. While growth has slowed, profitability remains robust. The company consistently generates significant positive cash flow from operations, which funds its investments, share repurchases, and maintains its strong cash position without relying on external financing. Zoom holds a dominant position in the video conferencing market with high brand recognition. This provides a stable core business, even amidst increased competition. While still heavily reliant on its core Meetings product, Zoom is actively diversifying into new areas like Zoom Phone, Zoom Contact Center, and Zoom Rooms, which could provide future growth avenues and reduce reliance on a single product. In summary, Zoom's financial health is excellent, characterized by strong cash reserves, minimal debt, and consistent profitability. Its resilience is high, though future growth will depend on its ability to innovate and capture market share in new product categories.

Key strengths: Strong Liquidity and Cash Position, Low Debt, Consistent Profitability, Strong Cash Flow Generation, Market Position & Brand Recognition, Diversification Efforts

Risk factors: Growth Normalization, Intense Competition, Market Saturation

Signed-in users can see whether their own company is exposed to this vendor's disruption, plus the full sub-vendor list and country breakdowns, every in-scope compliance framework plus gaps and next steps, and alerts when any of it changes.

View the full interactive report