Zuora, Inc. Due Diligence

Run due diligence on Zuora, Inc.: check compliance and get alerts when suppliers change.

United States · www.zuora.com · 25 vendors

Zuora, Inc. is an American enterprise software company that provides a leading monetization suite for businesses. Its cloud-based platform helps companies launch and manage subscription-based services by automating recurring billing, collections, quoting, revenue recognition, and subscription metrics. The company's solutions are designed to support the complexities of recurring revenue models for various industries.

Resilience scores

Technology vendors

Services catalogue

6 services in catalogue across 4 categories; runs on 25 sub-vendors.

Insights

Last updated 2026-08-11 · revision 14

25 direct vendors, 228 subvendors

Direct vendors by controlling owner country (sample)

Subvendors by controlling owner country (sample)

Compliance

10 in-scope frameworks identified; showing 3.

SOX — Evidence found

Evidence: https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=ZUO&type=10-K, https://ir.zuora.com/financial-information/sec-filings, https://www.zuora.com/products/revenue/

GDPR (source) — Evidence found

Evidence: https://www.zuora.com/privacy/, https://www.zuora.com/company/legal/, https://www.zuora.com/trust/, https://www.sec.gov/cgi-bin/browse-edgar?action=getcompany&CIK=ZUO&type=10-K

ISO 27001 (source) — Evidence found

Evidence: https://www.zuora.com/trust/, https://www.zuora.com/trust/security/, https://www.iso.org/standard/27001

Financials

Three-year financials

Financial Resilience Score: 6/10

Zuora demonstrates moderate financial resilience anchored by a strong recurring revenue model, with approximately 90-92% of revenue derived from subscriptions and multi-year contracts providing high revenue visibility. The company serves a blue-chip enterprise customer base including Zoom, Ford, Siemens, Box, and General Motors, with over 400 customers generating annual contract value above $250K. Its balance sheet has historically been supported by $400M+ in cash and marketable securities, along with convertible senior notes providing additional cushion. However, the company has persistently generated GAAP operating losses through FY2024, with non-GAAP profitability heavily dependent on stock-based compensation add-backs. Revenue growth has decelerated meaningfully from 41% in FY2019 to 11% in FY2024, below SaaS peer benchmarks, and dollar-based retention has softened to 107-110%. The February 2024 take-private transaction by Silver Lake and GIC at approximately $1.7 billion provides patient capital backing but likely added leverage to the balance sheet, with post-close capital structure not publicly disclosed. Competition from Stripe Billing, SAP, Salesforce Revenue Cloud, Chargebee, and Oracle remains intense.

Key strengths: Recurring subscription revenue represents ~90-92% of total revenue, Blue-chip enterprise customer base with 400+ customers above $250K ACV, Historical cash and marketable securities of $400M+, Improving non-GAAP operating margin trajectory FY2022-FY2024, Silver Lake and GIC ownership provides patient capital post-2024, Category leadership in subscription billing/monetization software, No single customer exceeds 10% of revenue

Risk factors: Persistent GAAP operating losses through FY2024, Revenue growth deceleration from 41% to 11% over five years, Non-GAAP profitability dependent on stock-based compensation add-backs, Softening dollar-based retention rate (107-110%), Intense competition from Stripe, SAP, Salesforce, Chargebee, Oracle, Potential added leverage from take-private transaction, Reduced financial transparency post-privatization, Exposure to enterprise IT spending cycles

Revenue by geography

Revenue by product/service

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